Ticket Triage
Back to Home
DE EN

Privacy Policy

Status: 2026-04-09

1. Controller

The controller responsible for data processing on this website is:

Tom Käsler
Software Consulting
Moltkestr. 28
35390 Giessen
Germany

Email: tom.tekay.kaesler [ at ] gmail.com

We process personal data in connection with this website in order to

  • provide the website technically,
  • ensure the stability and security of the website,
  • respond to inquiries,
  • present our services and our company, and
  • if applicable, enable pre-contractual or contractual communication.

Depending on the specific operation, processing is based on Art. 6(1)(f) GDPR (legitimate interest in secure and functional website operation), Art. 6(1)(b) GDPR (pre-contractual measures or contract performance), or, where required, your consent under Art. 6(1)(a) GDPR.

3. Hosting

This website is hosted on servers operated by netcup GmbH:

netcup GmbH
Daimlerstraße 25
76185 Karlsruhe
Germany

Website: https://www.netcup.de

The hosting provider supplies the technical infrastructure (servers and network). The actual processing of personal data is carried out by us.

We operate the web servers, databases, and applications independently.

Personal data are processed on the hosting provider’s servers. This may include, in particular, IP addresses, metadata and communication data, and website access data.

The hosting provider is used for the purpose of providing our online offering (Art. 6(1)(f) GDPR).

We have concluded a data processing agreement with the hosting provider where legally required.

4. Cookies and similar technologies

This website may use technically necessary cookies or similar storage technologies to the extent required for secure and functional operation of the website.

Technically non-essential cookies or similar technologies (e.g., for reach measurement, analytics, marketing, or external media) are not used.

5. Contact

If you contact us by email or via a contact form, we process the data you provide to handle your request.

Processing is based on Art. 6(1)(b) GDPR if your request is aimed at concluding or initiating a contract, otherwise on Art. 6(1)(f) GDPR based on our legitimate interest in handling incoming inquiries.

6. Recipients

Personal data are only shared with recipients who need them for the respective purposes. This may include in particular:

  • hosting providers,
  • IT/web service providers,
  • email service providers,
  • other technical service providers we use to operate the website.

Where external service providers process personal data on our behalf, this is based on a data processing agreement where legally required.

7. Transfers to third countries

There are currently no transfers of personal data to third countries.

8. Storage duration

We store personal data only as long as necessary for the respective purposes or as long as statutory retention obligations apply.

  • server/security logs: 30 days
  • contact inquiries: until the request has been finally processed and, if applicable, beyond that within the scope of statutory retention obligations
  • consent records: until withdrawal and beyond that as necessary for legal documentation

9. Your rights

Subject to the legal requirements, you have the right

  • to access your personal data processed by us,
  • to correct inaccurate data,
  • to deletion,
  • to restriction of processing,
  • to data portability,
  • to object to processing, and
  • to withdraw consent with effect for the future.

10. Right to lodge a complaint

You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data.

Competent or lead supervisory authority: The Hessian Commissioner for Data Protection and Freedom of Information
Postfach 3163
65021 Wiesbaden
Germany

Website: https://datenschutz.hessen.de

11. Obligation to provide data

Providing technically necessary data when accessing this website is required so the website can be displayed and operated securely. Without this data, accessing the website is not technically possible.

Providing data in the context of contact inquiries is voluntary. Without this information, we may not be able to process your request or may not be able to process it fully.

12. Currency and changes

We update this privacy policy when the actual data processing, legal requirements, or services we use change. The version available at the time of your visit applies.

Note: The German version of this privacy policy is legally binding. The English version is provided for informational purposes only.

German version: Datenschutzerklärung